JANSAM is still open for business during the COVID-19 Public Health Emergency. Please call ahead to book an appointment and to arrange safe pickup and dropoff of your vehicle. Expect Online shipping delays.

Terms & Conditions

Pricing Errors:

Any obvious errors in pricing, (ie $0 items)are subject to immediate order cancellation and will not be honored under any circumstances.

Tires:

Tires are subject to a $4.50 recycle fee (per tire)which will be added in the price with the shipping charges.

Special Order Policies:

To our valued customers: please note that some item is a non stocked and special order only item. These items are not part of our regularly stocked inventory and therefore extra time is needed to bring these parts in. Stocking orders are done based on availability with the manufacturer and also with prepaid freight levels depending on demand. Some manufacturers are done multiple times weekly, others are seasonal. We do our best to provide the best prices in Canada, but this also means the prepaid freight levels are key to keeping costs down. If timing is critical in your build, we will be happy to quote additional freight/brokerage costs for absolute fastest ETA. I will check manufacturer stock levels as well if you call or email us  and allow me time to inquire with our purchasing team.

PARTS THAT ARE BROUGHT IN SPECIAL ORDER OR NON STOCK ARE ALL SALES FINAL AND NOT RETURNABLE We always do our best to get any special ordered items to you as fast as we can. Thank you for your patience and support!

Return Policy:

We want you to be a satisfied customer,Make sure you order the right product for your application. If your not sure,contact us.

We accept returns within 30 days of your purchase and we will gladly give you a refund, but you'll be subject to a 15% restocking fee.

Products must be returned in unused condition & original packaging.

Wheels can not be returned once tires has been mounted.

You can request an exchange or a refund by going to the Returns page of our website and requesting a return authorization (RMA) number. We will issue an RMA or be in further contact to get more information about your concern. You must obtain an RMA number from us before sending back any item.

-No returns accepted on special order items

-No returns accepted on electrical products without authorization from manufacturer.

-No returns accepted on final sale items 

-If an item is defective as outlined by the manufacturers warranty policy Jansam Motorsports Inc will replace the item (or send it for repair as per the manufacturers warranty policy).

-Most Performance & Racing products has no warranty or is limited direct from manufacturer.